Customer Success Manager
L
LatamCentSaaS, eCommerce
Latin America, US Pacific Time business hoursFull-TimeMiddle
Salary3,000 - 4,000 USD per month
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Job Details
- Languages
- English (C1 or C2)
- Experience
- 3+ years
- Required Skills
- ShopifyAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing SaaS role.
- Experience managing a high-volume portfolio of customer accounts.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal English communication skills (C1 or C2).
- Comfortable working in fast-moving startup environments with evolving processes.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Technical curiosity and the ability to troubleshoot basic product or integration issues.
- Familiarity with Shopify or the eCommerce ecosystem.
- Availability to work during US Pacific Time business hours.
Responsibilities
- Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support.
- Build strong relationships with customers and serve as their primary point of contact.
- Drive customer adoption, engagement, retention, and overall account health.
- Lead proactive customer check-ins, business reviews, and success planning.
- Respond quickly to customer questions and coordinate issue resolution across internal teams.
- Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities.
- Help improve onboarding experiences, customer education, and success processes as the company continues to scale.
- Maintain accurate customer records and ensure timely follow-up on all customer interactions.
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