- Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes
- Lead onboarding, implementation, and rollout of the Dado platform across customer organizations
- Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders
- Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer
- Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes
- Monitor product adoption and identify opportunities to expand usage across additional teams or use cases
- Proactively identify churn risks and work with customers to maintain long-term success and retention
- Share customer insights and product feedback with the product team to help shape platform improvements
- Manage multiple enterprise accounts while maintaining clear organization and proactive communication
Project ManagementAccount ManagementTroubleshooting+1 more