Admissions Coordinator
New
T
The Emily ProgramHealthcare, Behavioral Health
Remote, CST (10a-7p M-F)Full-TimeMiddle
Salary28.85 - 31.25 USD per hour
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Job Details
- Experience
- 1–3+ years
- Required Skills
- Customer serviceCRMEHR
Requirements
- 1–3+ years of experience in healthcare admissions, intake coordination, customer service, patient access, behavioral health, or related client-facing roles.
- Experience in behavioral health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred.
- Sales or customer service experience preferred.
- Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred.
- Experience managing multiple priorities and workflows in a fast-paced environment preferred.
- Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.
- Strong interpersonal and consultative communication skills.
- High level of emotional intelligence and attention to detail.
- Ability to manage documentation and maintain records accurately in CRM/EHR systems.
- Must be available for a full-time schedule of 40 hours per week, Monday-Friday, 10a-7p CST.
Responsibilities
- Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other channels.
- Guide clients and families through all stages of the admissions process with compassion, professionalism, and responsiveness.
- Conduct pre-admit screens and share recommended levels of care as determined by clinical staff.
- Coordinate and schedule pre-admission appointments and secure admission dates.
- Maintain accurate client records in CRM and EHR systems, ensuring HIPAA compliance.
- Monitor program capacity and collaborate with clinical teams to optimize admissions placement.
- Provide clear information about treatment programs, admissions processes, and insurance benefit quotes.
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