- Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals.
- Forward emails, voicemails, and webform submissions to the appropriate team members for follow-up.
- Enter referrals received via email and fax into Salesforce accurately and promptly.
- Create Avatar NX (EHR system) charts and distribute notifications to partnering departments.
- Enter client information in Census Web App for individuals pursuing treatment.
- Create myHealthPointe accounts for admitting clients.
- Assign new leads and internal referrals to appropriate team members based on workflow.
- Take live messages on the phone queue and ensure timely communication to staff.
- Schedule TH MI appointments in Avatar NX and Secure Video platforms.