Admissions Admin Assistant
New
T
The Emily ProgramMental Health
Position Overview - Remote, Monday-Friday 9a-5p CSTFull-TimeMiddle
Salary37,000 - 42,000 USD per year
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Job Details
- Experience
- 2+ years of experience of healthcare experience preferred; 2+ years of experience with direct client service preferred
- Required Skills
- SalesforceData entry
Requirements
- High school diploma or equivalent (required)
- Bachelor's degree (preferably in a human services-focused field such as social work or psychology) or equivalent experience (preferred)
- 2+ years of healthcare experience (preferred)
- 2+ years of experience with direct client service (employment or volunteer capacity) (preferred)
- Experience in mental health care and eating disorder treatment (preferred)
- Experience with insurance companies and insurance terminology (preferred)
- Ability to maintain accurate data entry and documentation across multiple systems
- Proficiency in managing email, phone queues, and webform communications
Responsibilities
- Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals.
- Forward emails, voicemails, and webform submissions to the appropriate team members for follow-up.
- Enter referrals received via email and fax into Salesforce accurately and promptly.
- Create Avatar NX (EHR system) charts and distribute notifications to partnering departments.
- Enter client information in Census Web App for individuals pursuing treatment.
- Create myHealthPointe accounts for admitting clients.
- Assign new leads and internal referrals to appropriate team members based on workflow.
- Take live messages on the phone queue and ensure timely communication to staff.
- Schedule TH MI appointments in Avatar NX and Secure Video platforms.
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