Remote Response Associate, Roadside Assistance
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AgeroRoadside Assistance
Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia, Training schedule 09:00 am to 05:30 pm ESTFull-TimeEntry
Salary$16.25 per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Customer serviceGoogle WorkspaceData entry
Requirements
- 1+ years of continuous customer service experience, ideally in a contact center.
- Current residency in AL, AZ, FL, GA, MS, TN, or VA.
- Ability to type at least 30 WPM accurately.
- Proficiency with Google Workspace and ability to learn complex dispatch software.
- Own a PC (2021 or later, no Macs/Chromebooks/tablets) with Windows 11 (24H2, 25H2, or newer).
- High-speed hard-wired internet connection (min 25 Mbps down / 10 Mbps up, max 100ms latency).
- Dedicated, quiet home office free from noise and distractions.
- Successfully pass a comprehensive 10-year criminal background check.
- Available to work full-time, including evenings, nights, weekends, and holidays.
- 100% attendance required during the two-week mandatory training period.
Responsibilities
- Handle high-volume inbound calls to gather location and vehicle issue details.
- Dispatch assistance accurately by coordinating with external service providers.
- De-escalate frustrated or anxious customers through active listening and empathy.
- Navigate multiple web-based systems and dispatch tools simultaneously.
- Collaborate with a virtual team using tools like Zoom and Google Chat.
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