Remote Roadside Emergency Response & Escalations Specialist
K
Knowledge RhinoCustomer Support
Texas, Central TimeFull-TimeMiddle
Salary$14.00 per hour
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Job Details
- Required Skills
- Data entryCustomer support
Requirements
- Current residence in Texas.
- Windows 11 computer with at least 8 GB of RAM.
- Dual monitor setup.
- Reliable, hardwired Ethernet connection.
- Hardwired USB noise-cancelling headset.
- Webcam.
- Quiet, private, distraction-free workspace.
- Ability to pass a background check.
- Previous call center, escalations, dispatch, roadside assistance, or emergency response experience preferred.
- Strong verbal communication and active-listening skills.
- Ability to remain composed during stressful or emergency calls.
Responsibilities
- Answer inbound calls from drivers experiencing roadside incidents or vehicle emergencies.
- Gather and verify caller identity, location, vehicle information, and immediate needs.
- Assess situations ranging from routine service requests to serious vehicle collisions.
- Recognize calls requiring immediate escalation and follow established response procedures.
- Calm and support callers who may be upset, frightened, or injured.
- Coordinate appropriate roadside assistance and provide clear instructions.
- Document every interaction completely and accurately.
- Navigate multiple systems while maintaining control of the conversation.
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