Knowledge Rhino

We support well-known national brands, and we’re hiring work-from-home customer service representatives across the U

Private Company

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Open Positions2

Remote — applicants must reside in Texas.Full-TimeRoadside AssistancePosted

Roadside Assistance Escalations Agent

Handle escalated customer contacts with empathy, professionalism, and sound judgment.
De-escalate challenging conversations while ensuring customers feel heard, supported, and informed.
Quickly assess and summarize case details, identify customer needs, and determine appropriate next steps.
Take full ownership of assigned cases through resolution or appropriate handoff.
Make proactive outbound calls to provide updates, set expectations, and resolve concerns.
Manage multiple active cases with accuracy, organization, and close attention to detail.
Communicate confidently and professionally to build trust during difficult roadside situations.
Maintain dependable attendance and effectively manage time-sensitive customer commitments.

Problem SolvingCustomer service

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About Knowledge Rhino

We support well-known national brands, and we’re hiring work-from-home customer service representatives across the U.S. Our leadership has owned and operated contact centers around the world for over 30 years — you’re joining seasoned operators, not a gig reseller.What you’ll do: Help customers of major national brands by phone — answering questions, solving problems, and representing the brand with care.What you’ll need:Computer with Windows 11 or higher and at least 16 GB of memory.Dual monitors are required. Supported resolutions per monitor:2K Monitors: Up to 4 monitors with a maximum display resolution of 2560×1600 pixels4K Monitors: Up to 2 monitors with a maximum display resolution of 4096×2160 pixelsA hardwired Ethernet connection is required.A hardwired USB noise-cancelling headset with phone-quality audio is required.A webcam is required during class.