Customer Success Manager, 1:Few
H
HubSpotSoftware, SaaS
Remote - ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- Business-level proficiency in English, Spanish, and Portuguese.
- Resume must be submitted in English.
- Prior experience with sales or account management teams.
- Experience working with small business owners and marketers.
- Verifiable track record of consistently meeting and exceeding revenue goals.
- Strong understanding of business, including sales, consultative, problem-solving, and issue resolution skills.
- Excellent organizational skills.
- Ability to thrive in a fast-paced environment.
- Clear, articulate communication skills with the ability to drive phone conversations.
- Knowledge of Inbound Marketing (plus).
- Strong SaaS business acumen (plus).
- Experience with marketing automation software (plus).
Responsibilities
- Serve as the primary contact and advocate for approximately 150 medium-sized business customers.
- Become an expert in Inbound Marketing and act as a trusted advisor to each customer.
- Maintain a revenue base by managing account retention and renewals.
- Drive upgrade revenue through new product feature adoption and expanded platform usage.
- Collaborate with the team to develop strategies for scale and growth.
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