Customer Support Agent Tier 1
New
Remote-first team: work from anywhere.Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English (advanced level required) and, ideally, Spanish or Portuguese.
- Required Skills
- HTMLJiraTechnical supportConfluenceSaaSSlack
Requirements
- Experience in SaaS customer support.
- Familiarity with HTML or reading technical system logs.
- Background in computer science, engineering, or web development.
- Advanced level of English proficiency.
- Ability to work in a dynamic, remote-first environment.
- Comfortable using tools such as Slack, Jira, Intercom, and Confluence, or ability to learn them quickly.
- Curiosity and eagerness to learn about technology, the platform, and the floral industry.
- Strong problem-solving skills and desire to help customers.
Responsibilities
- Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
- Troubleshoot issues and help users navigate our SaaS platform with confidence.
- Document solutions and contribute to our Knowledge Base and internal documentation.
- Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
- Develop deep product knowledge and stay up-to-date on new features.
- Communicate clearly and professionally with customers, making complex issues easy to understand.
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