Technical Account Manager
New
E
ExpelCybersecurity
RemoteFull-TimeMiddle
Salary$93,900 USD and $136,200 USD + bonus eligibility and equity
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Job Details
- Experience
- 5+ years
- Required Skills
- Account Management
Requirements
- 5+ years of security industry experience, primarily in consultative, customer-facing roles.
- Deep technical expertise in two or more security product spaces (e.g., EDR, NDR, SIEM, Cloud security, IAM).
- Experience in customer-facing technical roles such as solutions engineering or professional services.
- Understanding of enterprise security operations and challenges.
- Strong consultative skills with an emphasis on listening and understanding customer context.
- Proven ability to communicate complex technical concepts to varied audiences, from analysts to security directors.
Responsibilities
- Drive platform adoption and technical health metrics for assigned accounts to ensure full leverage of Expel capabilities.
- Build deep technical relationships with security practitioners, architects, and technical leaders.
- Advise customers on security program improvements, detection strategies, and technology investment optimization.
- Support CSM-led quarterly business reviews with technical content and expertise.
- Handle troubleshooting, integration challenges, and technical incident response coordination.
- Identify technical expansion opportunities through new integrations or additional coverage.
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