Senior Product Operations Manager
New
F
Follett Software, LLCEdTech SaaS
This role is remote and only open to candidates currently located in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- SalesforceJiraProduct OperationsProduct AnalyticsConfluenceSaaS
Requirements
- Bachelor’s degree or equivalent experience in Business, Product Management, Operations, Engineering, or Analytics.
- 5–7 years of relevant experience in product operations, product management, or strategy within a SaaS or software environment.
- Demonstrated experience building operational systems and decision frameworks for scaling organizations.
- Strong understanding of product operating models, including portfolio planning and feedback loops.
- Ability to synthesize complex data into recommendations for executive leaders.
- Experience driving alignment across cross-functional teams without formal authority.
- Proficiency with product analytics, customer feedback, and collaboration tools like Pendo, Gong, Salesforce, Jira, and Confluence.
- Strong written communication and executive presentation skills.
- Ability to use AI tools responsibly for research, synthesis, reporting, and workflow automation.
- High level of comfort with ambiguity and strong attention to detail.
Responsibilities
- Own the product operating cadence across the portfolio, including planning, roadmap reviews, and status communication.
- Build and maintain prioritization, intake, and decision frameworks to ensure consistent tradeoffs.
- Manage the product management tooling strategy, documentation, and data hygiene.
- Partner with cross-functional teams to improve operational friction and clarify ownership from discovery through launch.
- Own product launch readiness, coordinating with Marketing, Sales, Customer Success, and Support.
- Synthesize competitive landscape, win/loss data, and churn patterns into actionable product insights.
- Define metrics and create dashboards for product health, adoption, and engagement monitoring.
- Create and maintain playbooks and workflow standards to scale the product organization.
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