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Riverside Insights

👥 101-250Education💼 Private Company
Website LinkedIn

Riverside Insights is a mission-driven company aiming to enhance the lives of one billion people globally by 2030 through innovative research-based assessments and technologies for educational professionals, students, and workforce talent. Committed to a positive and inclusive culture, Riverside Insights prioritizes the growth and well-being of its employees.

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Jobs at this company:

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🔥 Customer Success Manager
Posted 2024-12-01

📍 United States

🧭 Full-Time

🔍 HealthTech/MedTech

  • 2+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech industry.
  • Experience carrying a quota.
  • Experience in B2B SaaS business.
  • Fluency with CRM systems, preferably Salesforce and/or Totango.
  • Proven track record of developing and implementing renewal strategies.
  • Skill in understanding customer needs and helping them tailor product usage to meet their objectives.
  • Ability to effectively manage a larger customer base, ensuring regular interactions and issue resolution.
  • Exceptional communication skills, both written and verbal.
  • Proficiency in building and maintaining strong customer relationships.
  • Ability to navigate multi-stakeholder accounts and develop relationships with key decision-makers.
  • Experience in start-up/fast-paced business is a plus.

  • Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
  • Conduct regular check-ins (QBRs) and communication touchpoints.
  • Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts.
  • Identify and work with Sales team on expansion and cross-sell opportunities.
  • Convert active customers to new SaaS subscription model.
  • Advocate on behalf of our customer needs to the Product team.

LeadershipData AnalysisSalesforceCross-functional Team LeadershipData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-12-01
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🔥 Regional Partnership Executive, Clinical
Posted 2024-11-22

📍 MD, PA, NY, NJ, CT, RI, MA, VT, NH, ME

🔍 EdTech, Clinical Sales

  • Bachelor's degree with a background in SPED or Psychology.
  • 5+ years in Clinical Sales or EdTech Sales.
  • Proven sales skills including prospecting, objection handling, negotiation, and closing.
  • Exceptional planning and organizational skills.
  • Strong relationship-building capabilities.
  • Proficiency with CRM tools such as HubSpot.
  • Strategic thinking and critical analysis skills.

  • Drive new business growth by securing new logos and expanding existing partnerships.
  • Leverage a comprehensive understanding of Riverside’s clinical products to ensure customer satisfaction.
  • Create and execute a territory plan aligned with departmental objectives.
  • Utilize CRM tools like HubSpot to maintain accurate sales data and improve forecasting.
  • Build thought leadership by staying informed on industry trends.

Business DevelopmentBusiness developmentGoNegotiationOrganizational skills

Posted 2024-11-22
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🔥 Quality Assurance Engineer
Posted 2024-11-20

📍 United States

🔍 Educational assessments and technology

  • Proficiency in test planning, test case design, and execution.
  • Knowledge of automated testing tools.
  • Strong debugging and problem-solving skills.
  • Understanding of Agile methodologies and responsive design.
  • Effective communication and collaboration skills.
  • Quality-oriented mindset with a proactive approach.
  • Self-awareness and a passion for learning new technologies.
  • Understanding of CI/CD pipeline.
  • Knowledge of API testing and tools like Postman.
  • Experience with version control systems.

  • Execute manual and automated test cases across web applications.
  • Design and implement test automation frameworks and scripts.
  • Perform regression testing alongside large releases.
  • Create and maintain detailed test documentation.
  • Report and track bugs through the full lifecycle.
  • Collaborate with developers to resolve issues.
  • Review requirements and provide testing estimates.
  • Participate in Agile ceremonies and sprint planning.
  • Become a product expert, supporting the engineering team and internal teams.
  • Focus on personal growth to enhance testing and engineering skills.

AgileQAAPI testingRegression testingCollaborationCI/CDAgile methodologiesAttention to detailDocumentation

Posted 2024-11-20
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