FreeWill

👥 101-250💰 $30,000,000 Series B about 3 years agoSocialNon ProfitSocial ImpactSoftware💼 Private Company
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FreeWill simplifies philanthropy and estate planning, empowering donors and nonprofits alike. We provide a suite of online tools and legal resources that streamline the donation process, allowing individuals to easily leave bequests to charities and enabling nonprofits to more effectively solicit planned gifts. Our platform has facilitated over $10B in charitable bequests since 2017, solidifying our position as a leader in the social impact technology sector. Our tech stack includes modern and robust tools like React, TypeScript, Node.js, PostgreSQL, and AWS, reflecting our commitment to building scalable and reliable solutions. We foster a collaborative engineering culture, prioritizing high-quality code and efficient development practices. Our remote-first model allows us to assemble diverse teams across the US. We are proud to have been named a "Most Loved Workplace" by Newsweek and the Best Practice Institute, reflecting our commitment to a positive, supportive, and inclusive environment. FreeWill is a venture-backed company with a mission to make a significant positive impact on the world. We've experienced rapid growth, expanding from a small team to over 200 employees in just seven years. This expansion underscores the market demand for our platform and our commitment to continuously improving our offerings. We are actively investing in our technology and team to reach more nonprofits and donors, furthering our impact in the philanthropic world. Our work allows us to be at the forefront of innovation in a rapidly changing and crucial area of social impact. We value our culture of focus, joy, kindness, and courage and promote a healthy work-life balance with benefits like unlimited PTO and a flexible work schedule.

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📍 Brazil

🧭 Full-Time

💸 24000.0 USD per year

🔍 SaaS Customer Success

  • 4-5 years of experience in SaaS customer success operations, including experience building and maintaining automated workflows in a CS tool
  • Demonstrated ability to lead large, complex projects
  • Strategic, analytical thinker & proactive problem solver, with keen attention to detail
  • Ability to learn new tools quickly and independently
  • Superior written and verbal communication skills
  • Lead the design, implementation, and launch of new PS processes, collaborating with stakeholders across multiple teams.
  • Build workflow automations in Churn Zero, participate in ongoing iteration and management of existing workflows, troubleshoot Churn Zero issues for the team.
  • Participate on GTM teams.
  • Manage Partner Success processes to ensure timely and accurate execution of time-sensitive workflows critical to daily team operations (handoff, upsell, downsell, logo churn, new product configuration, onboarding forms).
  • Execute on product configuration updates requested by partners, proactively monitor for configuration errors, and help resolve urgent partner issues that occasionally arise.
  • Develop and maintain process documentation, troubleshooting resources, and training materials
  • Act with FreeWill’s values of focus, joy, kindness, and courage

Project ManagementAgileData AnalysisCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingRESTful APIsAttention to detailDocumentationTroubleshootingStakeholder managementStrategic thinkingProcess improvementCustomer SuccessSaaS

Posted 21 days ago
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📍 Argentina

🧭 Contract

💸 24000.0 USD per year

🔍 Software Development

  • 4-5 years of experience in SaaS customer success operations, including experience building and maintaining automated workflows in a CS tool
  • Demonstrated ability to lead large, complex projects
  • Strategic, analytical thinker & proactive problem solver, with keen attention to detail
  • Ability to learn new tools quickly and independently
  • Superior written and verbal communication skills
  • Lead the design, implementation, and launch of new PS processes, collaborating with stakeholders across multiple teams.
  • Build workflow automations in Churn Zero, participate in ongoing iteration and management of existing workflows, troubleshoot Churn Zero issues for the team.
  • Participate on GTM teams.
  • Manage Partner Success processes to ensure timely and accurate execution of time-sensitive workflows critical to daily team operations (handoff, upsell, downsell, logo churn, new product configuration, onboarding forms).
  • Execute on product configuration updates requested by partners, proactively monitor for configuration errors, and help resolve urgent partner issues that occasionally arise.
  • Develop and maintain process documentation, troubleshooting resources, and training materials
  • Act with FreeWill’s values of focus, joy, kindness, and courage

Project ManagementAgileData AnalysisStakeholder managementProcess improvementCustomer SuccessSaaS

Posted 21 days ago
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📍 United States

🧭 Full-Time

💸 80000.0 - 90000.0 USD per year

  • 1+ year(s) experience as a management consultant or an analytical role in a dynamic organization
  • Strong analytical skills / ability to dive into data: Exceptional problem-solving abilities, with a structured approach to breaking down complex problems and analyzing data to uncover actionable insights. Experience working with quantitative and qualitative data with the ability to synthesize in such a way to inform strategic decision-making
  • Deep comfort in using Excel and analytic BI tools (such as Looker)
  • Strong communication skills: Exceptional communicator capable of translating complex ideas into clear, concise messaging with a knack for adjusting communication style to suit the context and audience
  • Strong project management: Ability to manage and drive multiple workstreams simultaneously - pivoting as needed based on organizational priorities
  • Lead end-to-end project execution, from problem framing to implementation and performance measurement
  • Conduct quantitative and qualitative analysis to uncover insights and drive decision-making
  • Present findings and recommendations to senior stakeholders, including executives
  • Identify and kickstart process improvements and new opportunities for business impact

Project ManagementBusiness AnalysisBusiness IntelligenceData AnalysisData MiningCommunication SkillsAnalytical SkillsProblem SolvingData visualizationStrategic thinkingFinancial analysis

Posted 21 days ago
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