Content Research Manager
New
T
TechOp Solutions InternationalCustomer Support
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum six (6) years of experience
- Required Skills
- LeadershipStakeholder managementCRMCustomer support
Requirements
- Bachelor's degree from an accredited institution.
- Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
- Experience with CRM and knowledge management platforms preferred.
- Excellent leadership skills.
- Strong communication and organizational skills.
- Demonstrated ability in stakeholder management.
Responsibilities
- Lead the research, development, organization, and maintenance of knowledge base content.
- Supervise Content Research Analysts and assign daily work activities.
- Review customer escalations and coordinate research efforts to resolve complex inquiries.
- Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.
- Analyze customer trends and recommend improvements to content, workflows, and business processes.
- Collaborate with subject matter experts to validate and improve customer-facing information.
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