Chief Customer Operations Officer
New
B
BondoraFinancial Technology
Remote, frequent travelling to Tallinn, Estonia, during the first 6 months expected.Full-TimeExecutive
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisOperations Management
Requirements
- Proven experience building or transforming high-volume, automated operations.
- Strong background in digital banking, lending, debt recovery, or consumer operations.
- Demonstrated ability to decompose operations into workflows, queues, and subprocesses.
- Expertise in real-world automation, process controls, and quality assurance.
- Strong quantitative and analytical skills for performance management.
- Experience operating within a regulated environment is preferred.
- Ability to operate at a senior Management Board level while maintaining hands-on process detail.
- Experience managing teams in a matrix structure.
- Proficiency in identifying and solving for operational leakage and process defects.
Responsibilities
- Lead post-origination customer operations including servicing, loan management, and collections.
- Design and implement scalable, automated workflows for customer journeys and exception handling.
- Manage operational risk, audit remediation, and first-line AML processes.
- Build process health dashboards and performance metrics to drive execution quality.
- Lead cross-functional teams including Product, Engineering, Data, and Compliance.
- Define operating cadence, including performance and incident reviews.
- Oversee recovery operations and legal recovery pathways across jurisdictions.
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