Customer Engagement Project Manager
New
L
LighthouseHospitality Tech
Spain remoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData Analysis
Requirements
- Experience in a customer engagement, customer operations, customer success operations, or project management role.
- Hands-on experience with Gainsight or a similar customer engagement platform.
- Experience with Intercom or comparable customer communication platforms.
- Strong project management skills to coordinate multiple stakeholders and manage timelines.
- Ability to design, execute, and assess campaigns with a focus on measurable business outcomes.
- Proficiency with data, reporting, and performance storytelling.
- Confidence using AI tools to improve workflows and solve problems.
- Self-starter mindset with the ability to build momentum independently.
- Strong communication skills with the ability to balance operational detail and high-level context.
- Experience with playbooks, lifecycle programs, onboarding journeys, or churn-reduction initiatives is a plus.
Responsibilities
- Lead customer engagement projects end to end, coordinating internal initiatives across teams to meet deadlines.
- Build and run targeted campaigns for non-managed accounts using engagement platforms like Gainsight.
- Improve retention by identifying and addressing churn-risk for at-risk customers.
- Track campaign performance and provide data-backed insights to leadership.
- Develop and refine scalable onboarding experiences to reduce manual processes.
- Utilize AI tools to increase efficiency in campaign workflows, content deployment, and project execution.
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