Senior Customer Success Manager
New
Ideally located in Barcelona, Spain (preferred, but not compulsory).Full-TimeSenior
SalaryTarget cash compensation ranges from €93,000 – €101,000, including a fixed annual salary and a performance-based bonus paid quarterly.
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Job Details
- Languages
- Spanish, English
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceData analyticsCustomer SuccessSaaS
Requirements
- 5+ years of Customer Success experience in a SaaS environment with a track record of managing enterprise or strategic accounts.
- Complete fluency in both Spanish and English (written and spoken) is mandatory.
- Bachelor’s degree or equivalent.
- Experience navigating complex technical implementations and collaborating closely with Product and Engineering teams.
- Proven ability to manage KPIs and translate complex metrics into data-driven insights.
- Hands-on experience using Gainsight, Salesforce, and Claude for managing complex implementations and project workflows.
- Exceptional project management abilities to handle multiple complex implementation timelines and cross-functional dependencies.
- Proven capacity to build scalable operational processes from the ground up.
- Strong commercial acumen in moving clients from pilots to full contracts and identifying expansion opportunities.
- Ability to drive executive-level alignment and manage high-stakes stakeholder relationships.
- Ability to mentor and coach junior team members.
Responsibilities
- Take full ownership of the relationship to onboard and implement strategic accounts as quickly and smoothly as possible.
- Partner with clients to minimize time-to-value and ensure absolute alignment between their strategic goals and Canary's product capabilities.
- Work hand in hand with our Product and Engineering teams to navigate technical workflows and ensure a seamless, frictionless implementation process for complex accounts.
- Help coach and develop other members of the EMEA customer success team, sharing best practices and elevating the team's overall performance.
- Collaborate with the Director of Customer Success and EMEA Product teams to implement new onboarding processes and specialized workflows.
- Act as the dedicated Customer Success Manager for live accounts, guiding customers from pilot phases to full contracts.
- Partner with Sales to identify pain points, unlock cross-sell opportunities, and expand revenue.
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