SaaS Renewal Representative
New
C
CommvaultCyber Resilience
All applicants must live and work in country (United Kingdom).ContractMiddle
Salary not disclosed
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Job Details
- Languages
- German and English (C1/C2 proficiency required)
- Experience
- 4-6 years
- Required Skills
- Salesforce
Requirements
- 4-6 years of experience in renewals, inside sales, or a related customer-facing sales role.
- Excellent German and English language skills (C1/C2 proficiency) required.
- Strong communication skills with the ability to engage customers in a consultative manner.
- Proven ability to manage multiple opportunities and priorities simultaneously.
- Experience using Salesforce CRM and sales enablement tools.
- Familiarity with SaaS and subscription-based sales motions, forecasting, and pipeline management.
- Exposure to sales methodologies such as MEDDPICC and Command of the Message.
- Strong organizational skills with high attention to detail.
- Ability to operate effectively in a cross-functional, team-oriented environment.
Responsibilities
- Manage a portfolio of SaaS and Hybrid renewals, driving on-time renewals and expansion.
- Proactively engage customers to scope environments and present renewal and multi-year subscription options.
- Identify, position, and close upsell and cross-sell opportunities as part of the renewal motion.
- Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools.
- Partner with Account Executives, Customer Success Managers, and cross-functional teams to execute renewals and resolve issues.
- Communicate effectively with customers and partners to advance deals, address concerns, and drive decisions.
- Navigate and de-escalate customer issues by establishing clear next steps, owners, and timelines.
- Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections.
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