Operations Manager, Mental Health Evaluations
New
United StatesFull-TimeManager
Salary$106,000 - $162,500 a year
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementQuality AssuranceTeam managementProcess improvement
Requirements
- 8+ years of experience with operations in a clinical setting.
- Demonstrated experience managing a team.
- Strong project and team management skills.
- Ability to analyze data to identify issues and inform decision-making.
- Experience using technology to improve efficiency in clinical support processes.
- Clinical training is preferred but not required (e.g., Masters in Social Work, Registered Nurse).
- Highly organized self-starter capable of independent problem-solving.
- Ability to collaborate effectively with internal and external stakeholders.
- Proven experience in a high-growth or fast-paced environment.
Responsibilities
- Manage a team of 6+ staff members.
- Serve as the primary day-to-day point of contact and liaison for the clinical team.
- Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
- Implement and manage quality assurance metrics aligned with best practices and SLAs.
- Manage patient cases escalated for timely support and proactively lead resolution for issues.
- Analyze data to identify issues, measure capacity, monitor trends, and inform program decision-making.
- Support headcount planning and forecasting based on business needs.
- Facilitate weekly 1:1s and team meetings to drive professional development and performance.
- Represent the organization in engagement with external behavioral health organizations and customers.
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