Technical Support Engineer
New
B
BeyondTrustCybersecurity
Remote AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 5 years in enterprise software customer support and/or IT related support
- Required Skills
- LDAPAzureNetworking
Requirements
- Bachelor’s degree or equivalent experience in a related technical field
- At least 5 years in enterprise software customer support and/or IT related support
- 3+ years experience with Windows Server OS
- 3+ years experience with Account Administration (Windows, Active Directory)
- 3+ years experience with Active Directory/LDAP and GPO Administration
- 3+ years experience in Networking (troubleshooting, DNS, port testing, packet captures, TLS, secure communications)
- 3+ years experience with RDP Connections
- 3+ years experience in UNIX/Linux OS administration
- 3+ years experience with Azure/Entra ID
- 3+ years experience with AWS IAM (roles, policies, trust relationships)
- 3+ years experience with Command-Line Interfaces (CMD, Powershell, UNIX/Linux)
- 3+ years experience with SSH Connection troubleshooting
- 3+ years experience with RestAPI and/or scripting (bash, Powershell, Python)
Responsibilities
- Manage customer communication and expectations.
- Provide phone, email and chat Support to assigned accounts.
- Provide troubleshooting and debugging of customer problems.
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
- Escalate critical issues and roadblocks to the Technical Support Manager.
- Be a part of the on-call rotation for the assigned product team
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