Brokerage Client Service Associate
New
A
Alpaca Fintech, Broker-Dealer
Remote - APACFull-TimeMiddle
SalaryCompetitive Salary & Stock Options
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Job Details
- Experience
- One to two years of experience in the securities industry.
- Required Skills
- RESTful APIs
Requirements
- One to two years of experience in the securities industry.
- FINRA Series 7 license or ability to obtain within the first 6 months of employment.
- Experience with FINRA, Federal, and SEC regulations.
- Basic understanding of KYC and client onboarding processes.
- Strong attention to detail, accuracy, and reliability.
- Strong written and communication skills.
- Ability to thrive in a fast-paced environment.
- Ability to collaborate and work effectively in a remote team environment.
- Excitement about Alpaca's mission.
Responsibilities
- Assist clients and broker partners by being the first point of contact on service needs and issues.
- Handle a diverse range of brokerage questions spanning account services, trading, transfers, funding, and operations.
- Submit and process operational requests including order entry, account maintenance, fund distributions, and cash and stock journals.
- Interact with internal groups such as the trading desk, brokerage operations, sales, solutions, customer success, engineering, and product teams to resolve issues.
- Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
- Support ad hoc projects and operational initiatives as assigned by management.
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