Account Manager - VIP Clients (APAC)

New

South East Asia / Taiwan, Taipei / Hong KongFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Bilingual English/Mandarin
Experience: At least 3-5 years
Required Skills: RESTful APIsAccount ManagementClient relationship management

At least 3-5 years working experience in account management/sales function from financial/trading institutions.
Product knowledge from working in exchange/broker/trading firms.
Understand common trading strategies and how trading firms operate to make profit.
Strong client management skills including maintaining strong relationships and organizing client profiles.
Strong communication skills, ability to be flexible in a variety of situations.
Ability to work under pressure.
Passionate about crypto. Industry experience is highly preferred.
Bilingual English/Mandarin is required.

Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations.
Maintain high availability and responsiveness to support clients, ensuring smooth communication and prompt issue resolution.
Drive client retention, activity growth, and wallet share expansion through proactive account management and strategic engagement.
Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, and service offerings.
Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, and Earn.
Monitor client activity and engagement trends to provide data-backed recommendations.
Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams.

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