Technical Customer Support Specialist
New
M
MeasuredMarketing Technology
ArgentinaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies
- Required Skills
- SQLData AnalysisMicrosoft ExcelTroubleshootingTechnical supportCustomer SuccessGoogle Sheets
Requirements
- 1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies.
- Excellent written and verbal communication skills with a professional tone.
- Strong problem-solving skills with the ability to troubleshoot issues systematically.
- Experience using ticketing systems like Zendesk, Intercom, Freshdesk, or Jira Service Desk.
- Basic technical aptitude with an interest in data platforms, software, and AI-assisted workflows.
- Detail-oriented with strong organizational skills.
- Comfortable managing multiple priorities in a fast-paced environment.
- Familiarity with marketing platforms like Facebook Ads, Google Ads, or LinkedIn Ads is preferred.
- Understanding of data concepts such as metrics, dimensions, and aggregations.
- Intermediate Excel or Google Sheets skills for data validation.
- BA/BS degree preferred in business, communications, or a related field.
Responsibilities
- Respond to customer inquiries via ticketing system, email, Slack, and chat within SLA timeframes.
- Triage incoming support requests, assessing severity and determining routing for resolution or escalation.
- Resolve technical issues including login problems, access permissions, platform navigation, and report generation.
- Guide customers through platform features, workflows, and best practices for reporting and data export.
- Conduct initial investigations of data quality, identifying anomalies and verifying integration status.
- Document support interactions and contribute to internal troubleshooting guides and knowledge base articles.
- Collaborate with Customer Success, Technical Support, and Product teams to resolve escalated issues.
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