Configuration Management Specialist
USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years
- Required Skills
- Data managementChange ManagementServiceNow
Requirements
- Minimum of 3 years of experience in configuration management within an enterprise IT environment.
- Strong understanding of ITIL Configuration Management and Change Management processes.
- Hands-on experience with CMDB platforms such as ServiceNow or similar ITSM tools.
- Experience managing configuration baselines, CI relationships, and configuration audit activities.
- Strong attention to detail with a high level of accuracy in data management and documentation.
- Ability to collaborate effectively with cross-functional IT service management teams.
- Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
- ITIL Foundation certification and experience supporting federal IT environments are considered strong advantages.
- Familiarity with enterprise systems such as SAP, Salesforce, or ArcGIS is a plus.
Responsibilities
- Establish, maintain, and improve configuration management processes aligned with ITIL standards and organizational service management practices.
- Define, document, and manage configuration items (CIs), including their attributes and relationships within the Configuration Management Database (CMDB).
- Maintain configuration baselines and ensure all changes are properly controlled, approved, and accurately documented.
- Support Change Management by assessing configuration impacts and ensuring updates are consistently reflected in the CMDB.
- Conduct regular configuration audits and reconciliation activities to ensure accuracy, completeness, and compliance of configuration data.
- Support release and deployment processes by validating that configuration records align with production environments.
- Develop and maintain configuration management documentation, procedures, and reporting materials.
- Collaborate with Asset, Incident, and Problem Management teams to support root cause analysis and improve overall service reliability.
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