Account Manager
New
Remote work opportunity across Canada.Full-TimeMiddle
SalaryCAD $70,000 – $80,000, plus eligibility for variable compensation.
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceAccount ManagementCRMSaaS
Requirements
- 3–5 years of experience in Account Management, Sales, or a client-facing revenue role within SaaS or enterprise environments.
- Proven track record of managing large account portfolios (100+ accounts) while achieving or exceeding revenue targets.
- Demonstrated experience owning renewal cycles and driving upsell or expansion revenue.
- Strong commercial acumen with the ability to identify, position, and close growth opportunities.
- Excellent communication and relationship-building skills, with the ability to influence stakeholders at multiple organizational levels.
- Consultative selling approach with strong discovery, negotiation, and solution positioning capabilities.
- Highly organized with strong time management skills and the ability to prioritize across a high-volume portfolio.
- Proficiency with CRM systems (Salesforce or similar) and pipeline management tools.
- Self-motivated, resilient, and performance-driven with a strong focus on results.
- Bachelor’s degree or equivalent professional experience is considered an asset.
Responsibilities
- Own a portfolio of enterprise accounts, driving retention, expansion, and achievement of revenue quotas, including upsell and cross-sell targets.
- Manage the full renewal lifecycle, including forecasting, negotiation, risk mitigation, and contract closure.
- Identify and develop growth opportunities within existing accounts through consultative engagement and strategic discovery.
- Serve as the primary point of contact for assigned clients, building strong, multi-level relationships and trusted partnerships.
- Conduct regular business reviews to assess account health, demonstrate value, and uncover expansion opportunities.
- Develop and execute account plans aligned with client objectives and long-term growth strategies.
- Maintain accurate CRM records, pipeline visibility, and forecasting updates to support leadership decision-making.
- Collaborate with Customer Success, Support, Product, and Marketing teams to ensure adoption, satisfaction, and revenue growth.
- Partner cross-functionally to resolve client issues and enhance overall customer experience.
- Provide insights on client needs and market trends to inform product and commercial strategy.
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