Business Development Representative
New
United States, Comfort managing outreach to international time zones, which may occasionally require flexible scheduling.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementLead GenerationSaaS
Requirements
- 2+ years of proven success as a Business Development Representative, Inside Sales Representative, or Account Retention Specialist.
- Experience working in the SaaS or technology sector.
- Demonstrated experience working directly with existing customers in account management, renewals, or migration contexts.
- Proven ability to perform advanced objection handling and turn difficult conversations into value-driven interactions.
- High proficiency with Salesforce for managing pre-pipeline stages and data hygiene.
- Experience with modern sales technology stacks such as Gong Engage, LinkedIn Sales Navigator, or Pocus.
- Exceptional written and verbal communication skills with the ability to write impactful email copy.
- Self-starter mindset comfortable with evolving processes.
Responsibilities
- Execute targeted outreach campaigns via phone, email, and social media to warm, low-engagement customers.
- Drive volume and secure firm commitments and scheduling dates for the T20 platform promotion.
- Ensure steady handoff of accounts to the Professional Services team to meet monthly delivery targets.
- Navigate complex conversations with customers to re-educate on product value and mitigate churn risks.
- Partner with Customer Success, Regional Sales Managers, and Renewals teams.
- Participate in message testing and refine playbooks to improve customer response rates.
- Identify upsell and cross-sell opportunities to route to the broader sales team.
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