Account Manager, Publisher Success
New
M
MediavineAdvertising Management
RemoteFull-TimeMiddle
Salary55,000 - 115,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisTime ManagementAccount ManagementCRMCustomer SuccessGoogle WorkspaceSlack
Requirements
- 2+ years of experience in Customer Success or a related field
- Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
- Experience working remotely in a distributed team environment
- Strong proficiency with Google Suite
- Experience with communication platforms like Slack
- Experience working with a CRM such as Hubspot, Salesforce, etc
- Strong critical thinking and analytical skills to tailor recommendations effectively
- Excellent time management and organizational skills
- Exceptional written and verbal communication skills
- Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time
- Mediavine experience preferred
Responsibilities
- Manage an established portfolio of publishers, focusing on retention and growth.
- Take on new accounts, build rapport, and foster trust and long-term partnerships.
- Proactively assess potential risks of churn and implement solutions to ensure ongoing success.
- Advocate for publisher needs, addressing feature and data requests, reporting, and tools.
- Use cohort data, trend analysis, and projections to provide tailored recommendations.
- Deliver periodic business reviews and performance reports.
- Maintain consistent and personalized communication with each publisher.
- Collaborate with Support Specialists and Engineers to resolve day-to-day issues.
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