VA VICCS BTP Operations Analyst
New
Full-time RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- PythonSQLData AnalysisTableauMicrosoft ExcelDevOpsStakeholder management
Requirements
- Previous operations experience.
- Exposure to or experience working in DevOps environments.
- Strong analytical skills with the ability to develop data-driven recommendations.
- Strong verbal and written communication skills.
- Data analysis experience using tools such as Excel, Tableau, SQL, and Python.
- Experience managing stakeholder relationships.
- Experience working with cross-functional teams.
- Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately.
- Ability to analyze case or document status data and identify processing delays or system issues.
- Experience coordinating with technical and operations teams to resolve defects and implement data fixes.
- Strong Excel and reporting skills including data cleansing, pivot tables, tracking logs, and status reporting.
- Experience gathering business requirements for operational reports and dashboards.
Responsibilities
- Support cross-functional teams responsible for efficient automated workflow processing.
- Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met.
- Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders.
- Communicate workflow status changes and operational updates to external stakeholders.
- Assist in generating, reviewing, analyzing, and creating operational reports and data queries.
- Monitor and analyze metrics associated with the performance and success of automated workflows.
- Partner with stakeholders to understand business pain points and operational challenges.
- Assess enhancement requests and monitor status of existing requests.
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