Operations and Logistics Data Analyst
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- SQLBusiness IntelligenceData AnalysisMicrosoft ExcelData modelingGoogle Sheets
Requirements
- 3-5+ years of experience in data analytics, business intelligence, or operations reporting.
- Preferred experience in ecommerce, retail, or logistics sectors.
- Strong proficiency in SQL and building reports in BI tools (Looker, PowerBI, Tableau).
- Advanced skills in Excel and/or Google Sheets (pivot tables, complex formulas, data modeling).
- Experience working with 3PL data feeds, WMS systems, or logistics platforms.
- Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and carrier performance.
- Ability to tell a digestible story from complex analysis.
- Analytical mindset with a focus on proactive problem solving and finding root causes.
- Ability to manage multiple priorities and deadlines independently.
- Familiarity with Looker/LookML and CX platforms like Gorgias or Zendesk is a plus.
Responsibilities
- Build, automate, and maintain dashboards across CX, domestic/international operations, and logistics.
- Analyze fulfillment performance data from 3PLs and carriers to identify cost, efficiency, and quality trends.
- Monitor inbound supply chain metrics and support the development of cost-to-serve models.
- Own the quality, accuracy, and consistency of operational data across all reporting systems.
- Partner with Data Engineering to evolve data architecture and support business scaling.
- Create and maintain CX performance dashboards covering ticket volume, SLA, and productivity.
- Develop LTV and retention reporting connecting CX quality to repeat purchase rates.
- Build predictive models to forecast ticket volumes, return rates, and backlog risks.
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