Director of International Operations and Logistics
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Microsoft Power BIShopifyTableauMicrosoft ExcelLooker
Requirements
- Min 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain.
- Proven track record leading international 3PL, carrier, and freight partner relationships at scale.
- Deep understanding of cross border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy.
- Experience launching new international markets end to end (systems, carriers, compliance, launch planning).
- Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers.
- Advanced proficiency with Excel/Sheets.
- Comfort with BI tools (Looker, Tableau, Power BI) and OMS/WMS platforms.
- Experience working in a high growth ecommerce or retail environment; Shopify experience a plus.
- Strong leadership, coaching, and team development skills.
Responsibilities
- Own the end to end international operations strategy across fulfillment, freight, duties, and returns for all non US markets.
- Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards.
- Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across all shipping regions.
- Partner with cross-functional teams including CX, Planning, Merchandising, Marketing, and Tech to align international priorities.
- Analyze shipping cost, on-time delivery, cancellation, and returns metrics by market to identify trends and opportunities.
- Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.
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