Intake Specialist I
New
F
FreedomCareHome Health Care
AZ /RemoteFull-TimeEntry
Salary20 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of relevant experience preferred
- Required Skills
- SalesforceProblem SolvingCustomer serviceTime ManagementData entry
Requirements
- Experience in a high-volume inbound and outbound call environment.
- Strong computer proficiency, including typing skills and ability to leverage technology for research.
- Excellent written and verbal communication skills with the ability to resolve issues via telephone.
- Keen attention to detail and ability to work in a metrics-driven environment.
- Demonstrated ability to manage high open caseloads and meet specific enrollment targets.
- High empathy, patience, and collaborative team-player mindset.
- 2+ years of customer service experience (preferred).
- 2+ years of relevant experience in a similar position (preferred).
- Experience with Salesforce (nice-to-have).
- Bilingual skills in Spanish or other languages (nice-to-have).
Responsibilities
- Serve as the initial point-of-contact for prospective clients, caregivers, and pending enrollees.
- Educate and assist patients and caregivers through the application and enrollment process to ensure active care status within 60 days.
- Manage documentation and requirements for Nevada Medicaid and insurance providers to secure quick service authorization.
- Collaborate with medical providers to ensure patient and caregiver documentation remains in compliance.
- Resolve client issues over the telephone through high-level customer service and one-call resolution.
- Navigate multiple systems and portals to verify eligibility and obtain necessary authorizations.
- Consistently meet monthly performance metrics for patient starts and call handling.
View Full Description & ApplyYou'll be redirected to the employer's site
