Intake Specialist
New
I
Isaac HealthHealthcare
Work virtually from anywhere in the United StatesFull-TimeMiddle
Salary45,000 - 46,000 USD per year
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Job Details
- Required Skills
- Customer serviceDocumentationData entry
Requirements
- Excellent verbal and written communication skills
- High levels of professionalism, patience, and a caring attitude
- Demonstrated call center experience with high-volume calls
- Familiarity with Medicare and Insurance concepts
- Proven efficiency in patient documentation and typing accuracy
- Experience navigating multiple systems simultaneously
- Strong tech-savviness and ability to learn new software
- Competency with Google Office Suite
- Experience working with the elderly population
- Excellent organizational and management skills
- Ability to adhere to defined workflows and mandatory scripting
- Comfort working in a remote office setting
Responsibilities
- Schedule New Patient Appointments
- Manage and confirm patient appointments via phone, email, and our scheduling system
- Fill in vacancies with New Patients
- Collect, verify, and organize patient intake information accurately
- Support patients in setting up for their telehealth visits, including basic tech troubleshooting
- Maintain clear communication with clinicians and other internal teams
- Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options
- Document all interactions and updates in our EMR system promptly
- Follow up with patients as needed to ensure continuity of care and satisfaction
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