Revenue & Operations Manager
New
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Hire HangarProfessional Services
Bolivia - Santa Cruz de la Sierra; Cuba - Havana, Chile - Santiago, South Africa - Johannesburg, Haiti - Port-au-Prince, Peru - Lima, Dominican Republic - Santo Domingo, Nicaragua - Managua, Argentina - Buenos Aires, Panama - Panama City, South Africa - Cape Town, Mexico - Mexico City, Core Hours: 10:00 AM – 3:00 PM Central Time (CT)ContractSenior
Salary3,000 - 4,000 USD per month
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Job Details
- Required Skills
- Operations ManagementGoogle WorkspaceSlack
Requirements
- Proven experience growing a services business from early stage to $1–$5M in revenue.
- Demonstrated ownership of both commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention).
- Direct experience selling and managing monthly recurring services (e.g., bookkeeping, accounting/CAS, fractional CFO, IT managed services).
- Track record of improving retention through optimized onboarding, scoping, and escalation handling.
- Experience leading distributed or global teams with a focus on KPI-driven accountability.
- Must have prior remote work experience.
- Proficiency with remote collaboration platforms such as Slack, Zoom, ClickUp, and Google Workspace.
- Experience working with US or UK-based companies is strongly preferred.
- Familiarity with tools including QuickBooks Online, Canopy, and UltraTax.
- Ability to complete the application process including a required video recording.
Responsibilities
- Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention.
- Lead a distributed global team, managing performance through clear KPIs and weekly accountability.
- Drive MRR growth by coordinating sales resources and closing new business.
- Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums.
- Run weekly sales and operations cadences, maintain live scorecards, and conduct monthly reviews.
- Improve client retention to 95%+ by strengthening onboarding and communication protocols.
- Plan and manage team capacity to ensure delivery quality during growth.
- Maintain 13-week rolling cash flow visibility and monitor financial risks.
- Build operational infrastructure including SOPs, templates, and checklists.
- Report and improve on core metrics: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency.
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