Operations Manager
New
H
Hire OverseasHome Services
Mexico City, Mexico. São Paulo, São Paulo, Brazil. San José Province, Costa Rica. Uruguaiana, State of Rio Grande do Sul, Brazil. Buenos Aires Chico, Chubut Province, Argentina. Guadalajara, Jalisco, Mexico, US business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Operations ManagementCRM
Requirements
- Excellent spoken and written English communication skills with a professional phone presence.
- Proven experience in dispatching, scheduling, or operations management in a service-based business.
- Strong organizational skills to manage multiple priorities and real-time schedule changes.
- Proficiency with CRM platforms; experience with Jobber is a plus.
- Ability to work independently and own operational tasks without constant oversight.
- Strong interpersonal skills to build trust with customers and field technicians.
- Experience handling customer objections and following up on sales inquiries.
- Home services industry experience (e.g., garage doors, HVAC, plumbing) strongly preferred.
- Requirement to submit a 1 to 2-minute Loom video introduction with the application.
Responsibilities
- Schedule customer appointments and dispatch technicians based on location, availability, and job type.
- Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added.
- Coordinate with field technicians throughout the day to ensure jobs are running on time.
- Answer inbound customer calls and resolve service issues or complaints with a solutions-first approach.
- Prepare estimates and quotes while following up on open sales opportunities.
- Create invoices, process payments, and maintain accurate financial records.
- Maintain up-to-date customer records and job history in Jobber or a similar CRM.
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