Hardware Operations Specialist
B
BusPlannerTransportation Technology
Toronto, Ontario, CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementJiraAsanaZendesk
Requirements
- Proven experience in hardware deployment at scale.
- Experience in connected vehicle, telematics, fleet IoT, or onboard technology sectors.
- Demonstrated track record in project and program coordination.
- Power-user proficiency with project tracking tools like Asana, Monday, Smartsheet, or ClickUp.
- Experience with ticketing systems such as Zendesk or Jira.
- Strong track record in vendor management, including reading SOWs and holding third parties accountable.
- Professional customer-facing experience with the ability to lead kickoffs and training sessions.
- Strong verbal and written communication skills.
- High attention to detail and ability to manage 20-50 active project threads.
- Comfort working in a high-growth environment with shifting priorities.
Responsibilities
- Manage end-to-end hardware customer engagements from order placement through go-live and stabilization.
- Schedule and coordinate installs with customers, vendors, and third-party installers to ensure site readiness and validation.
- Deliver or coordinate customer training for all hardware deployments.
- Hold hardware vendors accountable for lead times, install quality, and SLA adherence.
- Place, track, and reconcile hardware orders to confirm pricing and delivery.
- Maintain high-visibility reporting on deployment statuses, vendor performance, and customer escalations.
- Enable Sales and Customer Success teams with hardware expertise, training, and pitch materials.
- Manage pre-sales solutions consulting and pilot project execution.
View Full Description & ApplyYou'll be redirected to the employer's site
