Number Operations Specialist
New
Remote NAFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- JiraCRMZendesk
Requirements
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Good written and verbal communication skills.
- Ability to learn new software tools, such as CRM or ticketing systems like Zendesk or Jira.
- Eagerness to learn about telecom, VoIP, and number portability processes.
- Organized with effective time management skills.
- Problem-solving mindset and a customer-first attitude.
- Willingness to ask questions and escalate issues appropriately.
- Team player capable of collaborating effectively across departments.
- Interest in working with data and identifying patterns.
Responsibilities
- Manage the transfer of telephone numbers between carriers to ensure accuracy and compliance.
- Handle porting-related requests and customer inquiries.
- Support number purchasing, Caller ID setup, and A2P 10DLC SMS registration.
- Collaborate with internal teams, customers, and external carriers to resolve issues.
- Identify data patterns and contribute to process improvements over time.
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