Technical Support Specialist
New
F
FYSTFintech Payments
Lithuania, Netherlands, Poland, Estonia, Spain, CyprusFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Russian and English
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsTechnical supportPostman
Requirements
- 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration.
- Strong understanding of the payment lifecycle including authorization, capture, refunds, and chargebacks.
- Hands-on experience with payment integrations, gateways, or technical payment operations.
- Ability to investigate payment issues using logs, API tools like Postman, and basic SQL.
- Solid understanding of REST APIs, webhooks, and transaction flows.
- Experience with L2/L3 technical support or payment operations.
- Ability to independently troubleshoot incidents and work with engineering/product teams.
- Strong communication skills with the ability to explain technical topics to non-technical teams.
- Fluent in Russian and good English level.
Responsibilities
- Configure and maintain payment entities in the gateway including merchants, providers, and routing rules.
- Manage payment methods activation, routing logic, and transaction limits according to business requirements.
- Support onboarding of new merchants from a technical perspective.
- Set up and test new payment integrations with providers and merchants.
- Perform functional testing of payment flows and validate transaction processing.
- Act as Level 2 technical support, investigating issues by analyzing logs and system behavior.
- Monitor alerts and system notifications to participate in incident investigation and resolution.
- Identify system bugs and report them to product and development teams.
- Contribute to improving internal processes and automation of support workflows.
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