Engagement Director, North America
New
Remote, Canada / Remote, North AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder management
Requirements
- 5+ years of experience leading strategic client engagements in IT services, consulting, enterprise software, or digital transformation.
- Strong executive presence and the ability to build trust with senior business and technology stakeholders.
- Demonstrated consultative approach to problem framing, discovery, roadmap creation, and value realization.
- Ability to connect business outcomes with technical delivery, operating model change, and measurable impact.
- Experience partnering with sales, delivery, project management, and solution architecture teams.
- Strong facilitation skills for running discovery sessions, workshops, and steering committees.
- Comfort operating across the full engagement lifecycle from pre-sales to close-out.
- Strong judgment around delivery risk, scope boundaries, and executive communication.
- Experience in Atlassian, ITSM, DevEx, SDLC modernization, or cloud transformation (preferred).
- Experience building business cases, adoption strategies, or multi-year transformation roadmaps (preferred).
Responsibilities
- Own executive stakeholder relationships and act as a trusted advisor to senior client leaders.
- Build and maintain account strategies tied to measurable business outcomes.
- Lead discovery and advisory workshops focusing on problem framing, value stream mapping, and operating model discussions.
- Translate client needs into clear narratives covering roadmap, solution approach, risks, and value hypotheses.
- Partner with Account Executives on opportunity shaping, account planning, and executive positioning.
- Orchestrate cross-functional delivery teams including solution architects and change specialists.
- Govern delivery outcomes through steering committees, strategic risk management, and outcome tracking.
- Maintain strategic visibility into engagement margin, cost, and consumption risks.
- Develop repeatable IT services offers, playbooks, and case studies to improve future delivery.
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