Dutch Customer Support
M
Mercier Consultancy GroupConsumer Electronics
Greece. Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Riga, Riga, Latvia. Netherlands. BelgiumFull-TimeMiddle
SalaryCompetitive Monthly Salary; 2 Extra Salaries Per Year (13th and 14th salary); Monthly Performance Bonus.
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Job Details
- Languages
- Dutch
- Required Skills
- Communication SkillsProblem SolvingActive listeningTechnical supportCustomer support
Requirements
- Native or fluent Dutch language skills (spoken and written).
- Previous experience in customer support, customer service, or a client-facing role.
- Genuine interest in consumer electronics, home appliances, or premium technology brands.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in using CRM systems, digital communication tools, and standard office software.
- Ability to work independently and efficiently in a remote environment.
- Demonstrated self-motivation and time management skills.
Responsibilities
- Deliver outstanding customer support in Dutch via telephone, email, and live chat, addressing enquiries related to Miele's premium consumer electronics and home appliance product range.
- Assist Dutch-speaking customers with product guidance, including technical specifications, usage instructions, and troubleshooting for Miele consumer electronics devices.
- Accurately log, track, and manage customer interactions and case resolutions using internal CRM systems.
- Collaborate closely with technical support teams and internal departments to escalate and resolve complex issues.
- Provide clear and knowledgeable information regarding warranties, product registrations, spare parts, and after-sales service options.
- Proactively identify customer needs and recommend appropriate solutions or product upgrades.
- Uphold Miele's premium brand standards by delivering a courteous, empathetic, and solution-driven customer experience.
- Contribute to team performance by meeting and exceeding individual KPIs and customer satisfaction targets.
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