Dutch Customer Support Agent - Medical
M
Mercier Consultancy GroupMedical/Healthcare
Remote working arrangement within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your experience and expertise
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Job Details
- Languages
- Dutch
- Required Skills
- Active listeningCRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (spoken and written).
- Valid EU passport or EU citizenship.
- Professional home workspace within Greece.
- Reliable internet access.
- Excellent communication, active listening, and problem-solving skills.
- Ability to handle sensitive medical topics with empathy and professionalism.
- Previous customer support or call center experience is preferred.
- Interest in the medical, healthcare, or pharmaceutical sector.
- Good working knowledge of English for internal communications and training.
Responsibilities
- Provide professional, empathetic, and efficient customer support in Dutch via phone, email, and live chat channels.
- Accurately document all customer interactions, case notes, and resolutions within the CRM system.
- Guide customers through medical product usage, prescription queries, and healthcare navigation processes.
- Escalate complex or sensitive medical cases to internal departments or medical specialists.
- Maintain up-to-date knowledge of medical products and regulatory guidelines.
- Adhere to strict data privacy and confidentiality protocols, including GDPR compliance.
- Collaborate with team leaders and quality assurance to improve service delivery.
- Meet and exceed key performance indicators like CSAT, AHT, and first-contact resolution rates.
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