Dutch Speaking Customer Service Agent

A fully remote working arrangement within GreeceFull-TimeEntry

SalaryCompetitive Monthly Salary

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Job Details

Native or fluent Dutch language skills (both spoken and written)
Valid EU passport (mandatory)
A good working knowledge of English for internal communication and training purposes
Previous experience in customer service, travel support, or a related field is highly advantageous
Familiarity with online travel platforms, booking systems, or the broader travel industry
Excellent communication skills and a positive customer-first attitude
Strong computer literacy and the ability to navigate multiple digital platforms simultaneously
Ability to remain calm and effective under pressure

Provide high-quality, empathetic customer support to Dutch-speaking Orbitz users via phone, email, and live chat, assisting with travel bookings, modifications, and cancellations
Guide customers through the full range of Orbitz travel products and services, including flights, hotel reservations, car rentals, and holiday packages
Resolve customer complaints and travel disruptions in a professional, timely, and solution-focused manner, ensuring complete customer satisfaction
Assist travellers with itinerary changes, rebooking requests, and refund processes in line with company policies and travel industry regulations
Maintain accurate and detailed records of customer interactions, transactions, and case resolutions using internal CRM systems
Stay up to date with Orbitz's evolving travel product portfolio, promotions, and industry updates in order to offer informed and relevant advice
Collaborate with internal teams and escalate complex travel-related issues to the appropriate departments when necessary
Consistently meet or exceed individual and team performance targets, contributing to a high-standard customer experience within the travel industry

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