Dutch Speaking Customer Service Advisor
M
Mercier Consultancy GroupCustomer Support Services
GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Dutch, English
- Required Skills
- Customer serviceCRMCustomer support
Requirements
- Native or fluent Dutch language skills (spoken and written).
- Proficiency in English at a communicative level.
- Previous experience in a customer service, customer support, or client-facing role is highly advantageous.
- Strong verbal and written communication skills.
- Ability to engage, reassure, and assist customers effectively.
- Positive, solution-oriented mindset.
- Ability to remain professional and composed under pressure.
- Reliable internet connection and a suitable home working environment.
Responsibilities
- Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
- Accurately identify, investigate, and resolve customer queries, complaints, and service requests in line with company standards and Customer Support Services best practices.
- Maintain comprehensive and up-to-date records of all customer interactions within the CRM system.
- Proactively follow up on open cases to ensure full resolution and a high standard of customer satisfaction.
- Collaborate closely with internal teams and departments to escalate complex issues.
- Stay informed of product, service, and policy updates to provide accurate information.
- Contribute to team performance targets, quality benchmarks, and overall service delivery goals.
- Provide feedback on recurring customer issues to improve processes and service quality.
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