Dutch Speaking Customer Advisor - Energy Sector
M
Mercier Consultancy GroupEnergy Utilities
A fully remote working arrangement within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary with performance bonus and 13th and 14th salary structure.
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Job Details
- Languages
- Native or fluent Dutch; good working knowledge of English
- Required Skills
- Customer serviceInterpersonal skillsCRM
Requirements
- Native or fluent Dutch language proficiency (both spoken and written).
- A good working knowledge of English for internal communication and training.
- Previous experience in customer service, client support, or a related advisory role.
- Comfort with digital tools and CRM platforms.
- Ability to work independently and efficiently in a remote environment.
- Strong interpersonal and communication skills.
- Self-motivation and strong organizational skills.
- Reliable internet connection.
Responsibilities
- Serve as the primary point of contact for Dutch-speaking customers across all communication channels, including phone, email, and live chat.
- Handle customer enquiries related to energy billing, account management, meter readings, and service contracts.
- Assist customers in understanding energy consumption and advise on sustainable product options.
- Process service requests, report outages, and coordinate with internal departments for resolution.
- Record all customer interactions accurately within the company's CRM system.
- Identify opportunities to upsell or cross-sell energy products and services.
- Support customer onboarding for switching providers or upgrading energy plans.
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