Patient Access Specialist
United States, 8:00 AM – 8:00 PM ESTContractMiddle
Salary29.81 USD per hour
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Microsoft OfficeCRMHIPAA
Requirements
- High School Diploma or equivalent
- 3–5+ years of experience in medical billing, reimbursement, or insurance verification
- Robust understanding of payer coverage and reimbursement (medical and pharmacy)
- Experience in a contact center or patient support environment
- Proficiency with Microsoft Office and CRM systems
- Strong written and verbal communication skills
- High attention to detail and multitasking ability
- Ability to work independently in a virtual environment
- Problem-solving and solution-oriented mindset
- Knowledge of HIPAA and data privacy requirements
- Must reside in the country where the role is posted
Responsibilities
- Serve as the primary point of contact for patients, providers, and stakeholders
- Conduct inbound and outbound calls to support program services
- Perform insurance benefit investigations and verify coverage
- Support prior authorizations and appeals processes
- Assist with copay and patient assistance program enrollment
- Provide ongoing patient support and adherence coordination
- Document all interactions accurately and timely
- Ensure compliance with HIPAA and regulatory requirements
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