- Guide new customers through end-to-end setup and implementation processes.
- Oversee customer onboarding projects using project management software.
- Provide real-time expert support via phone, email, and Intercom platform.
- Conduct comprehensive training sessions on Murj Analytics, billing, and clinic workflows.
- Collaborate with internal engineering, product, and IT teams to resolve customer escalations.
- Maintain accurate data reporting in tools like Salesforce.
- Travel to client locations to support platform go-lives and user training.
Project ManagementSalesforceJira+3 more