- Build and maintain strong relationships with key stakeholders.
- Develop key account champions: administrative, physician, device clinic.
- Identify and adapt to changes in customer leadership or organizational structure.
- Leverage data and analytics to track customer goals and recommend strategies for success.
- Maintain regular communication through check-ins, updates, product launches, and strategic reviews.
- Prepare and present business reviews to key decision-makers.
- Follow the Murj renewal process to minimize churn and drive retention.
- Negotiate contract renewals in partnership with Murj legal.
- Identify upsell and cross-sell opportunities based on customer needs and engagement.
SalesforceAccount ManagementCustomer Success