Patient Support Specialist
New
C
CareTalk HealthTelehealth
United States, Monday-Friday 9-6pm ESTFull-TimeEntry
Salary17 USD per hour
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Job Details
- Required Skills
- Customer serviceTechnical supportCRMEHR
Requirements
- Experience in a healthcare or customer service setting.
- Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools).
- Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.
- Windows or Apple Computer (Windows 10 or MacOS 13 minimum; no Chromebooks/Linux).
- Wired headphones.
- Minimum internet speed of 50 MBPS download and 20 MBPS upload with a hardwired ethernet connection.
- Google Chrome browser with Amazon Workspaces.
- Webcam for video calls.
Responsibilities
- Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
- Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
- Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
- Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
- Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
- Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
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