- Run daily practice operations from open to close, ensuring all scheduled patients are seen.
- Monitor appointment activity and resolve issues such as missed visits or technology outages in the moment.
- Execute and adjust staffing plans, including managing break times and reassigning staff to meet demand.
- Oversee patient access channels including inbound calls, outbound outreach, and text messaging.
- Maintain daily and weekly performance reporting and identify areas for operational improvement.
- Lead, develop, and hold accountable a team of supervisors.
- Ensure workflows meet clinical standards, HIPAA, and health plan requirements.
- Participate in interviewing, selection, and onboarding for the practice.
Microsoft ExcelEHR