Customer Support Helpdesk Specialist
New
Fully remote position based in the United StatesFull-TimeMiddle
Salary17.81 - 30.85 USD per hour
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceMicrosoft OfficeCRMCustomer supportSaaSZendesk
Requirements
- 2–4 years of customer support experience via phone, email, or chat.
- Experience troubleshooting software or technical issues.
- Experience using a CRM platform (Salesforce, Zendesk, or similar preferred).
- Strong written and verbal communication skills.
- Excellent problem-solving and customer service skills.
- Comfortable learning new software and technologies.
- Experience supporting SaaS or software products (preferred).
- Familiarity with remote support tools and ticketing systems (preferred).
- Proficiency with Microsoft Office applications (preferred).
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Troubleshoot software and technical issues while providing timely, effective solutions.
- Educate customers on product features and best practices to help them maximize value.
- Maintain accurate documentation of customer interactions and support cases within the CRM.
- Escalate complex technical issues to the appropriate internal teams when needed.
- Follow support cases through resolution while keeping customers informed throughout the process.
- Gather customer feedback and identify opportunities to improve products and services.
- Deliver an exceptional customer experience that drives satisfaction and retention.
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