Customer Support Technician Helpdesk Offboardings & Access
New
California, United States, Pacific Time ZoneFull-TimeEntry
Salary60,000 - 72,000 USD per year
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Job Details
- Experience
- 1-2 years
- Required Skills
- Google Workspace
Requirements
- 1-2 years of experience in help desk, IT support, or a fast-paced operations role.
- Ability to work at high volume and pace while maintaining high precision.
- Strong prioritization and time-management skills.
- Deep attention to detail regarding access, security, and data protection.
- Excellent written and verbal communication skills.
- Familiarity with Jira Service Management or similar help desk ticketing systems.
- Proficiency with Google Workspace and Microsoft 365.
- Experience with Okta, JumpCloud, or similar IAM solutions.
- Familiarity with Mac and Windows operating systems.
- Ability to quickly ramp up on MDM and RMM tools.
- Process-oriented mindset with the ability to follow and refine documentation.
- Commitment to continuous learning and technical curiosity.
Responsibilities
- Own the end-to-end offboarding and termination process, including de-provisioning user accounts and revoking access across IAM platforms and SaaS tools.
- Treat offboarding as a security/compliance event, ensuring accurate record-keeping and meeting client SLAs.
- Coordinate in real-time with client HR and security teams for sensitive offboardings.
- Monitor, triage, and maintain the offboarding support queue.
- Improve and document offboarding workflows, checklists, and best practices.
- Process IT onboardings, provision new-user accounts, and handle software/hardware access requests.
- Provide tier-1 software and hardware troubleshooting.
- Collaborate with internal teams on escalated issues and cross-functional projects.
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